Purchased files are empty, zip files is corrupt.

They are not, rest assured. You just need better software.

As suggested in the install directions for any products in general, use these zip managers to extract your files properly. Install the version relevant to your operating system.

Windows (Free): https://7-zip.org/

Mac (Free/Paid): https://macitbetter.com/downloads/

If you still run into issues, let us know.

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